Job Description
Join our dynamic team at CityServe Philadelphia – we're urgently hiring Part-Time Customer Service Specialists!
This is a rare opportunity to make an immediate impact in Philadelphia's thriving service industry. We offer competitive pay, flexible scheduling, and a supportive team environment where your contributions are valued. Perfect for students, career-changers, or those seeking supplemental income.
What We Offer:
- Competitive hourly wage ($15-$18)
- Flexible weekday/weekend shifts
- Comprehensive training program
- Opportunities for advancement
- Free parking and SEPTA pass reimbursement
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing, service, and account issues efficiently using our CRM system
- Process transactions and maintain accurate customer records
- Collaborate with support teams to ensure seamless service delivery
- Contribute to process improvement initiatives
- Uphold company standards for customer satisfaction
- Assist with overflow support during peak hours
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong attention to detail and problem-solving abilities
- Flexible availability including evenings and weekends
- Philadelphia residency required