Job Description
Join our dynamic team immediately as a Part-Time Customer Service Specialist at Premier Support Solutions! We're urgently seeking passionate individuals to deliver exceptional support to our growing client base in Jacksonville, FL. Enjoy flexible hours, competitive compensation, and a vibrant workplace culture. This is your chance to make an impact while advancing your career in customer service.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Document all interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet daily performance metrics for response time and customer satisfaction scores
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional communication skills with clear articulation in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask effectively and prioritize urgent requests
- Strong problem-solving skills with a customer-first mindset
- Reliable transportation and availability for evening/weekend shifts