Job Description
Immediate Opening: Join Our Dynamic Team!
Pacific Coast Solutions is urgently seeking passionate Part-Time Customer Service Representatives to join our growing team in sunny San Diego! This is a fantastic opportunity to gain valuable experience in a fast-paced, supportive environment while enjoying competitive pay and flexible scheduling. If you're a people person with exceptional communication skills and thrive in customer-centric roles, we want to hear from you!
Responsibilities
- Handle inbound/outbound calls and emails with professionalism and empathy
- Resolve customer inquiries, complaints, and technical support issues
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet and exceed performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years of customer service or call center experience
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Available to work flexible shifts including evenings/weekends
- Valid California driver's license (if occasional field visits required)