Job Description
Immediate opening for IT Support Specialist in Albuquerque! Join our dynamic team at TechSolutions NM and become part of New Mexico's growing tech hub. We're expanding rapidly and need your expertise to keep our operations seamless. This urgent hire offers competitive compensation, comprehensive benefits, and opportunities for growth in a supportive environment.
Responsibilities
- Provide Tier 1 & 2 technical support for hardware, software, and network issues
- Manage user accounts and system permissions across Windows and macOS environments
- Install, configure, and maintain IT infrastructure including servers and cloud services
- Document technical procedures and maintain updated knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical challenges
- Implement cybersecurity protocols and ensure compliance with industry standards
- Train staff on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience
- Strong proficiency in Windows OS, Active Directory, and cloud platforms
- Certifications (CompTIA A+, Network+, or Microsoft 365 preferred)
- Excellent troubleshooting and communication skills
- Ability to work independently and prioritize tasks in a fast-paced environment
- Valid New Mexico driver's license (occasional on-site visits required)
- Experience with helpdesk ticketing systems (ServiceNow preferred)