Job Description
We are urgently hiring a dedicated Technical Support Specialist to join our dynamic team in Oklahoma City, OK. This role is critical to our operations, focusing on providing top-tier technical assistance during our high-volume weekend shift. If you are looking for a stable job with immediate start opportunities and a great work-life balance, this is the role for you.
Why Join Us?
- Immediate Start: Onboarding begins within 48 hours of acceptance.
- Competitive Pay: $18 - $22/hr depending on experience.
- Weekend Perks: Enjoy your weekdays off with premium weekend shift incentives.
- Professional Growth: Clear pathway to senior support and management roles.
We are looking for individuals who thrive in a fast-paced environment and possess the technical aptitude to solve complex problems quickly.
Responsibilities
- Provide exceptional technical troubleshooting and customer support via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues for our diverse client base.
- Manage and prioritize incoming support tickets to ensure high customer satisfaction scores.
- Document all technical interactions and resolutions in our CRM database accurately.
- Escalate complex technical issues to senior engineers while maintaining customer communication.
- Stay updated on the latest technology trends to provide accurate advice.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Previous experience in technical support, IT helpdesk, or customer service is a plus.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Must be available to work weekends (Saturday and Sunday).
- Excellent verbal communication skills and a patient, empathetic demeanor.
- Ability to work independently and solve problems without constant supervision.