Job Description
We are currently conducting an urgent hiring drive for a dedicated Technical Support Specialist to join our high-performance team in San Jose, CA. This role is specifically for our Weekend Operations, offering a perfect work-life balance with competitive compensation.
About the Role:
As a Weekend Support Specialist, you will be the first point of contact for our enterprise clients. You will troubleshoot complex technical issues, provide product guidance, and ensure our customers have a seamless experience during peak weekend hours.
What We Offer:
- Competitive Hourly Rate: $19 - $26/hr based on experience.
- Weekday Freedom: Enjoy your Mondays through Fridays off.
- Comprehensive Benefits: Health, dental, and vision insurance.
- Modern Workspace: Collaborative environment in the heart of the Bay Area.
Responsibilities
- Provide expert technical troubleshooting and support to customers via phone and email.
- Analyze system errors and provide step-by-step solutions to resolve issues.
- Document all interactions and resolutions in the CRM database accurately.
- Escalate complex technical issues to the Tier 2 engineering team when necessary.
- Conduct training sessions for new team members on weekend protocols.
- Ensure strict adherence to company service level agreements (SLAs).
Qualifications
- High school diploma or GED required; Associate's degree in Computer Science or related field is a plus.
- Minimum of 1-2 years of experience in technical support, IT helpdesk, or customer service.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday & Sunday).
- Ability to work independently in a remote or hybrid setting.