Job Description
Are you looking for urgent weekend shifts in Washington DC? Join Apex Support Solutions, a leading industry player, as we expand our operations to meet high demand. We are looking for driven individuals to join our weekend team, offering competitive pay and a dynamic work environment.
We are currently conducting urgent hiring for Customer Support Specialists. This is a fantastic opportunity for those seeking flexible hours without sacrificing career growth. If you are reliable, articulate, and ready to make an impact, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $22 - $28/hour.
- Flexible Schedule: Focus on your weekdays while we cover your weekends.
- Modern Environment: Work in a state-of-the-art facility in downtown DC.
- Immediate Start: Onboarding begins ASAP for the right candidates.
Responsibilities
- Handle high-volume customer inquiries via phone and email during weekend shifts.
- Resolve complex issues efficiently while maintaining a professional demeanor.
- Document all interactions and update customer records accurately in the CRM system.
- Collaborate with the team to ensure seamless weekend operations and customer satisfaction.
- Adhere to company policies, compliance standards, and quality assurance metrics.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Proven experience in customer service or technical support is a plus.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday).
- Ability to work in a fast-paced, high-pressure environment.
- Basic computer proficiency (Microsoft Office Suite).