Job Description
Join Mesa Connect Solutions immediately! We're seeking passionate Customer Service Representatives to join our growing team in Mesa, AZ. This is a direct-hire opportunity with competitive pay and comprehensive benefits. If you thrive in dynamic environments and excel at client engagement, apply now to start your career with us today!
Why Work With Us?
• Competitive hourly rates + performance bonuses
• Comprehensive health, dental, and vision coverage
• Paid training and career advancement opportunities
• Modern, collaborative workspace in Mesa's Tech District
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions using CRM tools
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed monthly performance metrics (CSAT, resolution time, call volume)
- Participate in weekly training sessions to enhance product knowledge
- Support team initiatives to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environments
- Proficient with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask in fast-paced settings while maintaining composure
- Flexibility to work evenings/weekends during peak seasons
- Valid Arizona driver's license for occasional off-site client meetings
- Bilingual (English/Spanish) certification is a strong plus