Job Description
Are you ready to launch your career with a company that values your talent and offers immediate growth opportunities?
Horizon Support Solutions is hiring immediately in Albuquerque, NM. We are looking for driven, empathetic individuals to join our dynamic support team. If you thrive in fast-paced environments and love helping people, this is the perfect role for you.
Why join us?
- Immediate Start: Start earning on your first day.
- Competitive Pay: $18.00 - $22.00 per hour.
- Modern Environment: Collaborative team culture and state-of-the-art facilities.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve complex customer issues with patience and professionalism.
- Document all customer interactions accurately in the CRM system.
- Identify and escalate critical issues to the Senior Management team.
- Maintain a deep knowledge of company products and policies.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service or call center experience is a plus but not required.
- Excellent verbal communication and active listening skills.
- Ability to work flexible shifts, including evenings and weekends.
- Proficient in Microsoft Office Suite and CRM software.