Job Description
Immediate Hire Opportunity in Virginia Beach! Coastal Solutions Group is seeking energetic Customer Service Representatives to join our dynamic team. If you thrive in fast-paced environments and excel at client satisfaction, this is your chance to start immediately! We offer competitive compensation, comprehensive benefits, and a supportive culture where your growth is prioritized.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests
- Collaborate with team members to ensure seamless service delivery
- Maintain detailed customer interaction records in CRM systems
- Identify opportunities to enhance customer experiences
- Meet/exceed performance metrics for resolution times and satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible shifts including weekends
- Positive attitude with customer-first mindset