Job Description
Join our dynamic team in Kansas City with an immediate full-time opportunity! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences and drive our company's growth. This is your chance to launch or advance your career in a supportive, fast-paced environment with competitive compensation and benefits.
What We Offer:
- Immediate start date – no waiting!
- Comprehensive benefits package (health/dental/vision)
- 401(k) with company match
- Clear career advancement paths
- Modern downtown office location
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with sales and support teams to improve service
- Identify upsell opportunities to enhance customer value
- Contribute to process improvement initiatives
- Maintain 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in CRM software (Salesforce/Zendesk)
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including weekends