Job Description
Immediate weekend openings! Earn $22-$28/hr while enjoying San Diego's weekends. Join our elite customer service team at San Diego Solutions Group, where your weekend availability becomes a career advantage. We're urgently hiring motivated professionals to deliver exceptional client experiences during our peak weekend hours.
Why This Role Rocks:
- Weekend-only schedule (Sat/Sun, 8AM-6PM)
- Premium weekend differential pay
- Free downtown parking
- Health benefits for part-timers
- Fast-track promotion opportunities
Perfect for students, parents, or anyone seeking weekend flexibility without sacrificing earning potential. Start immediately - training begins next week!
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email
- Resolve billing and account issues with 95% first-contact resolution
- Process weekend transactions and maintain accurate records
- Collaborate with weekday teams for seamless client handoffs
- Meet/exceed weekend performance KPIs (CSAT, AHT, FCR)
- Document interactions in CRM system with precision
- Adapt to weekend-specific operational procedures
Qualifications
- 2+ years customer service experience
- Proven weekend availability (non-negotiable)
- Advanced conflict resolution skills
- Proficiency with Zendesk/CRM platforms
- Spanish bilingual preferred (not required)
- Ability to thrive in fast-paced weekend environments
- Reliable transportation to Harbor Island location
- Flexible to work occasional holiday weekends