Job Description
We are looking for a Technical Support Specialist to join our dynamic team in Colorado Springs, CO. This is an urgent hiring opportunity for a self-motivated professional ready to start immediately. If you have a passion for technology and want to solve complex IT problems, we want to hear from you.
At Apex Digital Systems, we provide cutting-edge solutions to our clients. As we scale, we need a reliable expert to ensure our systems operate at peak performance. This role offers a competitive salary and the chance to work in a collaborative, high-growth environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Install, configure, and maintain hardware and software applications for employees.
- Diagnose and resolve network connectivity issues, printer failures, and system errors.
- Manage and prioritize incoming IT tickets and service requests using Jira or ServiceNow.
- Collaborate with the IT team to implement new technologies and security patches.
- Train end-users on best practices for system usage and data security.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- 1-3 years of professional experience in IT support, help desk, or technical support roles.
- Strong knowledge of Windows 10/11 and Mac OS.
- Familiarity with Active Directory, basic networking, and cloud services (AWS/Azure).
- Excellent problem-solving skills and clear communication abilities.
- Ability to work independently and manage time effectively in a fast-paced, urgent environment.