Job Description
We are currently seeking dedicated and enthusiastic individuals to join our growing team in Raleigh, North Carolina. This is an urgent hiring opportunity for a Part-Time Customer Support Specialist. If you are looking for a flexible schedule with competitive pay and immediate start options, this is the role for you.
Why Apply?
- Immediate start date available.
- Flexible part-time hours to fit your lifestyle.
- Competitive hourly rate between $18.00 and $22.00.
- Opportunity for growth within a dynamic tech environment.
Don't miss this chance to advance your career in a supportive environment. Apply today!
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve technical issues and troubleshoot common problems for clients to ensure satisfaction.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with the sales and technical teams to ensure a seamless customer journey.
- Provide accurate information regarding products, services, and account status.
- Escalate complex issues to senior management when necessary and follow up to ensure resolution.
- Maintain up-to-date knowledge of company policies and product features.
Qualifications
- High school diploma or equivalent; Associate's degree in a related field is a plus.
- Previous experience in customer service or technical support is preferred but not required for high performers.
- Strong verbal and written communication skills with a focus on clarity.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Reliable high-speed internet connection is mandatory for remote roles.
- Must be available to work occasional evenings and weekends as needed.