Job Description
Join our dynamic team immediately! San Diego Support Solutions is urgently hiring passionate part-time Customer Service Representatives to deliver exceptional client experiences. This flexible role offers competitive compensation and immediate start dates in our vibrant downtown location. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Resolve client issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics including response times and satisfaction scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including evenings/weekends
- Strong typing skills (40+ WPM) and multitasking ability
- San Diego residency required for local commute