Job Description
Are you a proactive problem solver looking for immediate opportunities? Apex Logistics Solutions is currently seeking a dedicated Night Shift Customer Support Specialist to join our growing team in Albuquerque, NM. We prioritize our employees and offer a comprehensive benefits package designed to support your lifestyle.
In this pivotal role, you will serve as the primary point of contact for our clients during off-hours, ensuring seamless service delivery and maintaining our high standards of excellence.
Why Join Us?
• Immediate Hiring: Start your career this week.
• Competitive Pay: Earn between $18.00 - $25.00 per hour based on experience.
• Stability: Join a stable, industry-leading organization.
Responsibilities
- Manage a high volume of incoming calls and emails during night shifts.
- Resolve complex customer inquiries and technical issues with precision and empathy.
- Document all customer interactions and solutions accurately in the CRM system.
- Collaborate with the day shift operations team to ensure continuity of service.
- Maintain a professional and positive demeanor under pressure.
- Adhere to all company policies and safety protocols.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is preferred.
- Must be available to work rotating night shifts (e.g., 7:00 PM - 4:00 AM).
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite and CRM software.
- Ability to work independently with minimal supervision.