Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in Tampa, FL! Join our award-winning team at Tampa Bay Connect, where we're expanding rapidly and need passionate individuals to deliver exceptional customer experiences. This urgent role offers flexible scheduling and competitive compensation, perfect for students or professionals seeking supplemental income.
Our ideal candidate thrives in fast-paced environments and possesses outstanding communication skills. You'll be the face of our brand, resolving inquiries with professionalism and empathy while contributing to our mission of connecting Tampa's diverse communities. Training starts immediately – apply today to secure your spot!
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital communications with professionalism
- Resolve billing inquiries, service issues, and technical support requests efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Document interactions and identify opportunities for process improvements
- Meet/exceed performance metrics including resolution time and satisfaction scores
- Participate in ongoing product training and team meetings
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to multitask in fast-paced, high-stress situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (20-25 hours/week)
- Must pass background check and drug screening