Job Description
We are seeking a highly motivated Part-Time Customer Support Specialist to join our dynamic team in Charlotte, NC. This is an urgent hiring opportunity for individuals looking for immediate employment.
As a key member of our operations team, you will be responsible for delivering exceptional service to our clients. We offer a modern work environment, flexible hours, and the potential for permanent placement upon successful completion of the probationary period.
Why Apply?
- Immediate Start: Onboard within 48 hours.
- Flexible Schedule: Work part-time hours that fit your lifestyle.
- Competitive Pay: Earn $18-$25/hour depending on experience.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Troubleshoot basic technical issues and escalate complex problems to senior support staff.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with the sales and operations teams to ensure seamless service delivery.
- Identify opportunities to improve processes and contribute to team efficiency.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Proven experience in customer service or a related field.
- Strong written and verbal communication skills.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Ability to work independently and in a fast-paced team environment.