Job Description
Join our dynamic team at Tampa Bay Solutions! We're urgently hiring passionate individuals for part-time customer service roles. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Tampa. Perfect for students, career changers, or those seeking supplemental income. Apply today and start making an immediate impact!
Responsibilities
- Handle high-volume inbound/outbound customer calls with exceptional professionalism
- Resolve customer inquiries, complaints, and technical issues efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including call handling time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with calm demeanor under pressure
- Ability to work flexible hours including evenings/weekends
- Basic technical troubleshooting knowledge
- Valid Florida driver's license (for occasional off-site duties)