Job Description
Join our dynamic team at SwiftHire Solutions! We're urgently seeking part-time Customer Service Representatives to deliver exceptional client experiences in our fast-paced Dallas office. This is an immediate opportunity with competitive pay and flexible scheduling (20-30 hrs/week). If you're a people person with a knack for problem-solving, apply now!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing and technical support issues efficiently
- Document interactions in CRM system with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, resolution rate)
- Identify upsell opportunities during client interactions
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Proficient in Zendesk and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure environments
- Basic technical troubleshooting knowledge
- Available for weekend shifts (Sat/Sun)
- Must pass background check and drug screen