Job Description
Join our dynamic team at TechFlow Solutions Inc. as we urgently seek a Part-Time Customer Service Associate to deliver exceptional support to our growing client base. This is a high-impact role requiring immediate availability to handle client inquiries, resolve technical issues, and maintain our reputation for excellence. Immediate start required – apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Troubleshoot technical issues for enterprise clients using proprietary systems
- Document cases accurately in Salesforce CRM with 0 compliance gaps
- Collaborate with Tier 2 engineers for complex escalations
- Meet/exceed weekly KPIs for first-contact resolution and CSAT scores
- Participate in cross-functional training sessions twice monthly
Qualifications
- Minimum 1 year customer service experience in tech industry
- Proficiency with Zendesk/Salesforce CRM and ticketing systems
- Excellent written/verbal communication skills (Bilingual Spanish preferred)
- Ability to work flexible shifts including weekends (3-4 days/week)
- Strong problem-solving with empathy-driven approach
- Available for immediate start (within 3 days of offer)
- Valid US work authorization required