Job Description
Join our dynamic team at SwiftConnect Solutions! We're urgently hiring motivated Customer Service Specialists for our Sacramento headquarters. This is a unique opportunity to gain valuable experience in a fast-paced tech environment while enjoying flexible scheduling. Perfect for students, career changers, or those seeking supplemental income. We offer competitive pay, comprehensive training, and a supportive workplace culture. Don't miss this chance to launch your career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product problems
- Process orders, returns, and service requests efficiently
- Maintain detailed customer interaction records in CRM system
- Collaborate with technical support team for complex escalations
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong problem-solving and communication skills
- Ability to work evenings/weekends (flexible schedule)
- Proficient with Microsoft Office and CRM software
- Positive attitude and ability to multitask