Job Description
Join our dynamic team immediately! TechFlow Solutions is urgently seeking a passionate Part-Time Customer Support Specialist to deliver exceptional service to our growing client base. This flexible role offers remote options with on-site training in San Jose. Perfect for students or professionals seeking work-life balance while making a real impact. Don't miss this fast-track opportunity to grow with an innovative tech leader!
Responsibilities
- Respond to customer inquiries via chat, email, and phone within SLA targets
- Troubleshoot technical issues and provide clear solutions
- Document interactions in CRM system with precision
- Collaborate with senior team members on complex cases
- Identify and escalate recurring product issues
- Maintain positive customer satisfaction metrics
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service or tech support experience
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Proficient with CRM software and troubleshooting tools
- Spanish fluency a major plus
- Quick learner with adaptability to new technologies