Job Description
Are you looking for a rewarding career with a flexible schedule?
We are hiring immediately for Weekend Shift positions in Raleigh, NC. Join a high-performance team where your contributions directly impact our success. We offer a competitive compensation package, comprehensive benefits, and a supportive work culture designed for growth.
As a Weekend Shift Specialist, you will be the face of our brand, delivering exceptional service and resolving complex issues with ease. If you are a self-starter who thrives in a dynamic environment, we invite you to apply today.
Responsibilities
- Manage a high volume of inbound inquiries via phone, email, and chat with accuracy and professionalism.
- Resolve technical and billing issues efficiently while maintaining a high customer satisfaction score (CSAT).
- Document all interactions accurately within our CRM system to ensure seamless service continuity.
- Collaborate with cross-functional teams to identify trends and improve operational processes.
- Adhere to all company policies, quality assurance standards, and safety protocols.
- Proactively identify opportunities to upsell or cross-sell products and services to existing clients.
Qualifications
- High School Diploma or GED is required; Associate’s Degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Strong verbal and written communication skills with a polished, professional tone.
- Ability to troubleshoot computer systems and navigate multiple software applications simultaneously.
- Reliable high-speed internet connection and a quiet, distraction-free workspace.
- Availability to work weekends (Saturday and Sunday) with consistent availability.