Job Description
Immediate opening for a motivated Part-Time Customer Service Specialist in Colorado Springs! Join our award-winning team at Frontier Solutions Group and deliver exceptional experiences to our growing client base. This urgent role offers flexible scheduling and competitive compensation for the right candidate. We're seeking a detail-oriented professional with a passion for problem-solving and customer satisfaction.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive training program
- Modern, collaborative work environment
- Opportunities for advancement
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed service level agreements and quality metrics
- Identify opportunities for process improvements
- Maintain up-to-date knowledge of products/services
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible hours including weekends
- High school diploma or equivalent required
- Must pass background check and drug screening
- Spanish bilingual preferred