Job Description
Join our dynamic team at Nexus Solutions Group as we urgently expand our Charlotte operations! We're seeking energetic Customer Service Specialists to deliver exceptional experiences during our peak season. This part-time role offers competitive pay, flexible scheduling, and rapid onboarding. If you thrive in fast-paced environments and excel at building client relationships, this is your opportunity to make an immediate impact. Apply today and become part of Charlotte's most innovative service provider!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and account issues with first-contact resolution
- Process orders and maintain accurate client records
- Collaborate with cross-functional teams to improve service quality
- Participate in bi-weekly performance coaching sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce knowledge a plus)
- Exceptional written and verbal communication skills
- Ability to work flexible shifts (evenings/weekends required)
- Strong problem-solving abilities
- Valid North Carolina driver's license (if field visits needed)