Job Description
Join our dynamic team at Omaha Connect Solutions! We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional experiences for our growing client base. This flexible role offers competitive pay, immediate start, and the opportunity to thrive in Omaha's vibrant business environment. Perfect for students, professionals seeking supplemental income, or those transitioning careers.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product questions using CRM systems
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B/B2C environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Strong multitasking abilities with attention to detail
- Positive attitude and resilience in fast-paced settings