Job Description
Immediate Opening: Join Our Dynamic Team in Kansas City!
SwiftServe Solutions is urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional experiences in our fast-paced downtown hub. This role offers flexible scheduling (20-30 hours/week) with competitive compensation and rapid onboarding. Perfect for students, professionals seeking supplemental income, or career changers. No weekends required!
As a key member of our client experience team, you'll resolve inquiries, process orders, and maintain our industry-leading satisfaction metrics. Training starts immediately – secure your spot today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with 95%+ satisfaction rating
- Process orders, returns, and exchanges using our proprietary CRM system
- Collaborate with sales team to upsell products and services
- Maintain accurate customer records and documentation
- Participate in daily team huddles and training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (evenings available)
- Strong attention to detail and time management
- Positive attitude with resilience under pressure