Job Description
Immediate opening for a motivated Part-Time Customer Service Specialist in downtown Indianapolis! Join our award-winning support team and deliver exceptional experiences to clients during our peak season. This flexible role offers competitive pay and the opportunity to build valuable skills in a fast-paced environment. Perfect for students or professionals seeking supplemental income with weekday availability.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions accurately in CRM system
- Collaborate with technical team for complex escalations
- Meet monthly performance metrics (CSAT, resolution rate)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or tech support experience
- Proficient in Zendesk and Microsoft Office Suite
- Exceptional problem-solving and communication skills
- Availability for 20-25 hours/week (Monday-Friday)
- Ability to work independently with minimal supervision