Job Description
Join our dynamic team at TechFlow Solutions Inc. as we urgently seek a Part-Time Customer Service Specialist to deliver exceptional support to our growing client base in the heart of San Jose's tech hub. This role offers flexible hours while making a tangible impact on customer satisfaction and brand loyalty. If you're a motivated professional with a passion for problem-solving and thrive in fast-paced environments, we encourage you to apply immediately.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product concerns using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer service experience in tech or retail
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent; relevant certifications a plus
- Flexible availability including evenings and weekends
- Spanish language fluency strongly preferred