Job Description
Are you looking for a stable job with a competitive wage that fits your schedule? Apex Support Services is currently hiring immediately for Night Shift Customer Service Representatives in Charlotte, NC. Join a fast-paced, supportive team where your work makes a real impact.
We are seeking dedicated individuals who thrive in a night environment to handle high-volume customer interactions. If you have a knack for problem-solving and a passion for helping people, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Differential: Enjoy an additional bonus for working the night shift.
- Benefits: Comprehensive medical, dental, and vision insurance.
- Flexibility: Paid time off and holiday pay.
Apply today to start your career with us!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex customer issues efficiently while maintaining a positive and professional demeanor.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with cross-functional teams to escalate and resolve escalations.
- Adhere to established scripts, policies, and quality assurance standards.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or call center environments is a plus.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM or 11:00 PM – 7:00 AM).
- Proficient in Microsoft Office Suite and computer navigation.
- Strong verbal communication, active listening, and problem-solving skills.
- Ability to work independently with minimal supervision.