Job Description
Join our dynamic team at Apex Solutions Group in the heart of Dallas! We're urgently seeking a passionate Part-Time Customer Service Specialist to deliver exceptional client experiences. This high-impact role offers flexible scheduling (20-25 hrs/week) and the opportunity to make immediate contributions while developing valuable professional skills. Work in our modern downtown office with competitive compensation and a supportive, growth-oriented environment.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing and account issues using Salesforce CRM within SLA timeframes
- Collaborate with cross-functional teams to escalate complex cases effectively
- Maintain detailed customer records in compliance with data protection standards
- Contribute to process improvement initiatives through weekly team feedback sessions
- Support seasonal peak periods with adaptable scheduling flexibility
Qualifications
- Minimum 1 year customer service experience in fast-paced environments
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with ability to de-escalate tense situations
- High school diploma; associate degree preferred
- Available for evening/weekend shifts (3-5 days/week)
- Strong problem-solving abilities with attention to detail
- Authorized to work in the United States without sponsorship