Job Description
Join Albuquerque Connect Services immediately as a Part-Time Customer Service Specialist! We're urgently hiring energetic professionals to deliver exceptional client experiences in our fast-paced Albuquerque headquarters. This flexible role offers competitive pay, modern work environment, and immediate start date. Perfect for students, career changers, or those seeking supplemental income. Apply today and become part of our award-winning support team!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems and maintain client records
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-contact environments
- Exceptional communication skills and conflict resolution abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible hours including evenings/weekends
- Type 40+ WPM with strong attention to detail
- Authorized to work in the United States