Job Description
Join our dynamic team at TechFlow Solutions! We're urgently seeking a Part-Time Customer Support Specialist to deliver exceptional service to our growing client base. This is a high-impact role offering flexible hours and competitive compensation in Seattle's thriving tech sector. If you're passionate about problem-solving and thrive in fast-paced environments, we want to hear from you!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and provide step-by-step guidance
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex problems
- Contribute to process improvement initiatives
- Meet key performance metrics for response time and resolution
Qualifications
- 1+ years of customer support or technical assistance experience
- Strong problem-solving and communication skills
- Proficiency with CRM software and ticketing systems
- Ability to work independently and manage multiple priorities
- Comfortable with remote collaboration tools
- High school diploma or equivalent; relevant certifications preferred