Job Description
Join our dynamic team at Coastal Connect Solutions! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base. This role offers flexible hours and immediate start for motivated professionals in San Diego. You'll be the face of our brand, resolving inquiries with empathy and efficiency while contributing to our mission of customer excellence.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product inquiries and service issues with first-call resolution focus
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system and maintain detailed records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and response time
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Availability for flexible shifts including evenings/weekends
- Positive attitude and ability to thrive under pressure
- Basic knowledge of retail/e-commerce operations preferred