Job Description
Join our dynamic team at Nexus Solutions Inc, a leading tech services provider in San Jose! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional client experiences. This flexible role offers immediate start with competitive compensation and growth opportunities. If you're passionate about problem-solving and thrive in fast-paced environments, apply now!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Process orders and manage customer accounts
- Collaborate with technical teams to escalate complex issues
- Maintain detailed documentation of customer interactions
- Contribute to process improvement initiatives
- Support weekend and evening shifts as needed
Qualifications
- 1+ years of customer service experience
- Proficiency with CRM software and ticketing systems
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- High school diploma or equivalent required
- Flexibility to work weekends and holidays
- Basic technical troubleshooting knowledge
- Valid California driver's license preferred