Job Description
Join our dynamic team immediately! Tampa Bay Solutions Group is urgently seeking motivated Part-Time Customer Service Associates to deliver exceptional client experiences. This high-impact role offers flexible scheduling while making a real difference in our community. Perfect for students, professionals, or anyone seeking supplemental income with rapid onboarding.
Our Tampa headquarters offers a collaborative environment with competitive pay and growth opportunities. No experience necessary – we provide comprehensive training to ensure your success. Apply today and start as early as next week!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve client issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to process improvement initiatives
- Meet key performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal and written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office Suite
- Customer service mindset with problem-solving aptitude
- Available to work evenings/weekends (15-25 hrs/week)
- U.S. work authorization and reliable transportation