Job Description
Immediate opening for part-time Customer Service Specialist in Philadelphia! Join our dynamic healthcare team supporting patient needs with compassion and efficiency. This urgent position offers flexible scheduling while making a real impact in our community. Perfect for students, career changers, or those seeking supplemental income with growth opportunities.
Responsibilities
- Handle high-volume patient inquiries via phone, email, and in-person with exceptional professionalism
- Manage appointment scheduling and insurance verification with accuracy
- Resolve patient concerns promptly while maintaining HIPAA compliance
- Collaborate with clinical teams to ensure seamless patient experiences
- Document interactions in EMR systems with meticulous attention to detail
- Assist with administrative tasks including data entry and file management
- Participate in ongoing training to enhance service quality
Qualifications
- High school diploma or equivalent; healthcare certification preferred
- Minimum 1 year customer service or administrative experience
- Proficiency with Microsoft Office and healthcare IT systems
- Exceptional communication skills with multilingual ability a plus
- Ability to multitask in fast-paced environment with empathy
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (20-25 hours/week)
- Background check and drug screening required