Job Description
Immediate Opening: Join Our Dynamic Team in Columbus!
NexGen Solutions is urgently seeking a motivated Part-Time Customer Service Specialist to deliver exceptional client experiences. This is a high-impact role perfect for detail-oriented professionals seeking flexible hours in a fast-paced tech environment. Enjoy competitive pay, comprehensive training, and opportunities for growth. Apply today and become part of Columbus' premier service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues and process orders using CRM software (Salesforce experience preferred)
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately in our ticketing system and maintain client records
- Proactively identify upsell opportunities and contribute to revenue targets
- Participate in weekly training sessions to stay updated on product knowledge
Qualifications
- Minimum 1 year customer service experience in tech or retail environments
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional problem-solving and conflict resolution skills
- Ability to work flexible shifts including evenings and weekends
- Strong written and verbal communication skills
- High school diploma or equivalent (college degree preferred)
- Valid driver's license for occasional on-site client visits