Job Description
Immediate opening for a Part-Time Customer Service Specialist in Raleigh, NC! Join our dynamic team at Apex Solutions Group and deliver exceptional support to our growing client base. This urgent opportunity offers flexible scheduling while making a real impact. If you're passionate about problem-solving and thrive in fast-paced environments, apply now!
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Resolve technical issues and process orders with precision
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Proactively identify upsell opportunities during client interactions
- Maintain detailed knowledge of product offerings
- Support weekend and evening shifts as needed
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service or call center experience
- Proficient with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- Reliable transportation to our Raleigh office