Job Description
Join our dynamic team at Detroit Community Solutions and make an immediate impact! We're urgently seeking passionate individuals to fill part-time customer service positions in our downtown Detroit office. This is a unique opportunity to gain valuable experience while supporting our mission to empower local communities. Immediate start available for qualified candidates. Enjoy flexible scheduling, competitive compensation, and a supportive work environment.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding community programs and services
- Accurately document interactions in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics and quality standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic proficiency with CRM software and MS Office Suite
- Positive attitude and problem-solving mindset
- Availability to work evenings and weekends
- Reliable transportation to downtown Detroit location