Job Description
Immediate Opening in Baltimore! Join our dynamic team as a Part-Time Customer Service Specialist and make a direct impact on our community. We're seeking passionate individuals to deliver exceptional service while supporting our mission to improve local accessibility. This urgent role offers flexible hours and the opportunity to grow with a mission-driven organization.
As a key point of contact, you'll resolve inquiries efficiently, maintain client relationships, and contribute to our service excellence initiatives. Perfect for students, career changers, or those seeking supplemental income with purpose.
Responsibilities
- Handle 30+ daily customer inquiries via phone, email, and in-person channels
- Resolve service issues with 95% customer satisfaction rate
- Update and maintain client databases with accurate information
- Collaborate with cross-functional teams to resolve complex cases
- Document interactions and identify process improvement opportunities
- Support community outreach initiatives on weekends as needed
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 1+ years customer service or support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid Maryland driver's license (for occasional off-site duties)