Job Description
Join our dynamic team immediately! We're urgently seeking motivated Part-Time Customer Service Representatives in Atlanta, GA. Enjoy flexible scheduling, competitive pay, and the opportunity to work with innovative technology while serving Georgia's growing business community. Immediate start available!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Update CRM systems with accurate customer information
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for response times and satisfaction
- Document all interactions following company protocols
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficient with CRM software and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Strong attention to detail and multitasking ability
- Georgia residency required
- Pass background check and drug screening