Job Description
Immediate Opening for Part-Time Customer Service Professionals in NYC!
Join our dynamic team at MetroConnect Solutions where we're expanding rapidly and seeking passionate individuals to deliver exceptional customer experiences. This urgent part-time role offers flexible scheduling and the opportunity to grow with a leading tech services provider.
Why Work With Us?
• Competitive hourly pay + performance bonuses
• Modern downtown Manhattan office with subway access
• Paid training and career development opportunities
• Collaborative, fast-paced environment
Responsibilities
- Handle high-volume inbound customer calls and live chats
- Resolve billing inquiries and technical support issues
- Document interactions accurately in CRM systems
- Collaborate with team to meet daily performance targets
- Identify upsell opportunities for service enhancements
- Maintain detailed knowledge of product offerings
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Proficiency with CRM software (Salesforce knowledge a plus)
- Ability to work flexible hours including weekends
- Typing speed of 40+ WPM
- NYC residency required for immediate start