Job Description
Are you looking for an urgent hiring opportunity that fits your schedule? We are currently seeking a dedicated and detail-oriented Night Shift Technical Support Specialist to join our dynamic team in San Diego, CA. This is a high-impact role where you will be the first line of defense for our clients during critical overnight hours.
As part of our elite support team, you will troubleshoot complex technical issues, ensure system uptime, and provide exceptional customer service to our global user base. If you thrive in a fast-paced environment and want to make a difference immediately, apply today!
Why Join Us?
- Immediate Start: Urgent hiring for immediate availability.
- Competitive Pay: $20.00 - $28.00/hour based on experience.
- Night Shift Benefits: Premium differential pay and quiet work environment.
- Location: Fully on-site in beautiful San Diego, CA.
Responsibilities
- Provide premium technical troubleshooting and support for hardware and software issues via phone and ticketing systems.
- Monitor system performance and resolve critical incidents during the night shift to ensure zero downtime.
- Document all technical interactions and resolutions in our CRM to maintain accurate knowledge bases.
- Collaborate with day-shift engineers to escalate and close tickets efficiently.
- Conduct routine system checks and perform basic maintenance tasks to ensure operational readiness.
- Assist in training junior staff on complex troubleshooting procedures.
Qualifications
- Experience: 1-3 years of experience in technical support, IT help desk, or customer service.
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM) on a full-time basis.
- Technical Skills: Strong knowledge of Windows/macOS, networking basics, and remote desktop tools.
- Communication: Excellent verbal and written communication skills with a focus on customer satisfaction.
- Location: Must be a resident of San Diego, CA.
- Education: Associate’s degree in Computer Science or equivalent work experience.