Job Description
Join our dynamic team immediately! TechCorp Solutions is urgently hiring an IT Support Specialist in Jacksonville, FL. This critical role requires immediate onboarding to support our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Apply now to secure your spot in this high-demand position!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve IT service tickets within SLA timelines
- Deploy and configure desktop/laptop systems for new employees
- Monitor network security and implement preventive measures
- Document IT procedures and maintain knowledge base
- Collaborate with cross-functional teams on IT projects
- Conduct system backups and disaster recovery testing
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification required
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of cloud platforms (Azure/O365 preferred)
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting and problem-solving skills
- Ability to work flexible hours including occasional on-call duty