Job Description
Join our dynamic team immediately! We're urgently seeking passionate Customer Service Representatives to join our award-winning team in Long Beach. This is your chance to launch or accelerate your career with a company that values growth, innovation, and work-life balance. Start date: October 15, 2023 – positions filling fast!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with exceptional professionalism
- Resolve billing, shipping, and product issues using CRM systems
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Document interactions and maintain detailed case records
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Salesforce or similar CRM platforms
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Ability to multitask in fast-paced environments
- Available for flexible shifts including weekends
- High school diploma or equivalent required