Job Description
Join our dynamic team immediately! Coastal Connect Solutions is urgently hiring motivated individuals with no prior experience for our customer service division. We provide comprehensive paid training and career growth opportunities. Perfect for recent graduates or career changers seeking a fresh start in Virginia Beach's thriving business community. Enjoy competitive benefits, flexible scheduling, and a supportive environment where your success is our priority.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing skills development sessions
- Uphold company values in all customer interactions
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and problem-solving
- Reliable transportation to Virginia Beach location