Job Description
Immediate opportunity for career changers and recent graduates! Join our dynamic team at Texas Support Solutions as an Entry-Level Customer Service Specialist. We're urgently hiring motivated individuals with no prior experience – we provide comprehensive training! Enjoy competitive pay, health benefits, and career growth in one of Texas' fastest-growing industries. Perfect for those starting their professional journey.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary support system
- Document cases accurately in CRM databases
- Collaborate with senior team members for complex escalations
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge sessions
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- No prior experience necessary – we train from ground up
- Strong verbal communication skills in English
- Basic computer literacy and typing proficiency
- Ability to learn proprietary software quickly
- Positive attitude and customer-focused mindset
- Reliable internet connection for remote work options
- Must pass background check and drug screening