Job Description
Are you looking for a job that pays you every week? Valley Tech Services is urgently hiring Customer Service Representatives in Fresno, CA. We pride ourselves on our commitment to our employees, offering a competitive hourly wage and a reliable weekly pay schedule.
As a key member of our support team, you will be the voice of our brand, assisting clients with inquiries, troubleshooting technical issues, and ensuring an exceptional customer experience. We are looking for motivated individuals who are ready to start immediately and grow with a dynamic team.
Responsibilities
- Manage high-volume inbound customer inquiries via phone and email with a focus on speed and accuracy.
- Troubleshoot and resolve complex technical issues or account concerns efficiently.
- Document all customer interactions and update records in our CRM systems accurately.
- Collaborate with cross-functional teams to escalate and resolve escalations.
- Maintain a professional, positive, and empathetic demeanor during all customer interactions.
- Adhere to company policies and quality assurance standards during every call.
Qualifications
- High school diploma or GED required.
- Basic computer proficiency (Microsoft Office Suite, Google Workspace).
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Strong problem-solving skills and a customer-first mindset.
- No prior experience required—comprehensive training provided.